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FAQ

Q: Which parts are produced by yourself?

A: Filter housing, RO housing, RO tanks, Fittings, control valves and softener cabinet.

Q: Can I get a sample before placing an order ?

A: Sure. We offer free samples for your test. We offer free samples for some small parts, such as RO housing and cartridge. Sample fee for large unit will be returned from your formal order.

Q: What is the terms of packing?

A: Generally, we pack our goods in nautral white box and brown carton. If you have legal registered patent, we can pack the goods in your branded box after getting your authorization letters.

Q: What’s your payment policy?

A: Samples (Less than 3000 USD): 100% in advance via T/T or West Union; Formal order: 30% deposit and 70% balance payment via T/T.

Q: Where is the port of loading?

A: The nearest ports are Qingdao Port and Lianyungang Port, or the designated port by you in China.

Q: What's your delivery time?

A: After receving your deposit, we can deliver your goods within 3 weeks. 

Q: Do you test all the water filters before delivery?

A: Yes, the test must be done. We have 100% test before delivery.

Q: How about the quality?

A: The lowest standard for quality is no secondary pollution for every parts of water filter. Thus, we only supply good quality products. This is the guarantee for health. 

Q: How long does the filter need to be changed/replaced/washed?

A: It depends on the local water quality and filter type you buy. When the outlet becomes smaller, you can wash the filters. We suggest that you should replace a new one every half year (some filters lifespan is about 1-2 years). The periodic replacement will guarantee you always drink pure, healthy water and no secondary pollution.

Q: Is it easy to install?

A: Absolutely yes. You will finish installation in 5 minutes and enjoy the pure water after 30 minutes.